Which item is included in the operation plan?

Which item is included in the operation plan?

• A. The location and telephone numbers of all offices
• B. The salaries of all staff
• C. The organization's marketing plan
• D. The development plan for new services

Answer: (A)

An operation plan covers how the agency runs on a day-to-day basis, including where services are delivered and how clients and staff reach each location. The location and telephone numbers of all offices fit this focus because they enable practical coordination, scheduling, and accessibility essential to daily operations. Salaries of staff belong to budgeting and personnel planning, not the operational workflows. The marketing plan centers on outreach and growth, while the development plan for new services targets future offerings. Thus, the item included in the operation plan is the locations and contact numbers of all offices.

An operation plan covers how the agency runs on a day-to-day basis, including where services are delivered and how clients and staff reach each location. The location and telephone numbers of all offices fit this focus because they enable practical coordination, scheduling, and accessibility essential to daily operations. Salaries of staff belong to budgeting and personnel planning, not the operational workflows. The marketing plan centers on outreach and growth, while the development plan for new services targets future offerings. Thus, the item included in the operation plan is the locations and contact numbers of all offices.